CECILIA'S PORTFOLIO
Company B
A global international insurance provider
Challenges
The key Asia strategy was to align with the global strategy initiative to be more customer-focused and needs to maximise and leverage scale, drive simplicity and tie each initiative into an operation framework. At the time, it was hard to uncover inefficiencies and drive margin improvement as there was no comprehensive methodology to conduct such process improvement exercises within the operation units. Besides, the Asia organisation spanning nine countries and coordinating and tying each country back into regional governance was a challenge.
Approaches
•Drive operational assessments roadmap across the region to review process efficiencies and effectiveness for profit improvement (all functional areas were looked at except the sales/distribution areas as this initiative is more focused on the bottom line). Standardise metrics to better align with goals and strategies for better governance on a regional level
•Prepared business cases for business opportunities (areas for automation, process improvements and standardisation) to identify potential saving
Country 1 Business Assessment identified USD $1.6 million
Country 2 Business Assessment identified USD $1.8 million
Country 3 Business Assessment identified USD 650K
Country 4 Business Assessment identified USD $200K
•Support operational tasks, lead urgent initiatives and facilitate necessary certification – Lead as a regional PM for FATCA at the time as well as Regional PM for Operation Assessments initiative
•Assist the country as needed on an ad hoc basis, e.g. assist in IT implementation and give recommendations to the Regional IT
Skills
SDLC, Six Sigma, Data analysis, Problem solving, PMO, Communications, Observations skills, interviewing techniques, Business cases, cost-benefit analysis, Create assessment results plus reporting, Creating presentation decks, Presentation skills, IT Architectural/database understanding, consulting and Business Process Optimisation